Customer Service



Certification:
Our blank stock is sourced from a great company here in NZ. The apparel is designed in NZ, and made in either China or Bangladesh. The production facilities are all W.R.A.P certified , ensuring a sweat-shop free product and ethical work conditions. Our tees are 100% cotton. Our garment supplier is also proudly certified Child Labor Free to Manufacturing level. Child Labor Free is a certification that independently inspects and analyses supply chains for the use of child labor. Child Labor Free certification empowers consumers to recognise brands that do not use child labor and supports brands to ensure child labor does not exist in their supply chains. Child Labor Free is a certification mark that provides best assurance that the product or brand carrying the mark has met the required standard. For information on this please visit childlaborfree.com

Care:
Kereru Kids Clothes are made from pre-shrunk cotton. We recommend washing in cold water with like colours. Do not bleach. Line dry in the shade. Do not tumble dry. Do not dry clean. Following these care instructions with help keep the integrity of your garment.

Payment:
We accept Paypal and Bank deposits.

Shipping:
Standard NZ Courier is $6 Nationwide Track and Traced (ex rural).

NZ Delivery:
All orders are processed within 48hrs of receipt then dispatched via Track and Trace Courier. Please supply a street address as we are unable to deliver to PO Box addresses. All Rural orders will incur a $5 surcharge.

GST - Goods and Services Tax:
GST is a tax charged on goods and services in NZ.
All NZ prices include GST.

Guarantees and Returns Policy:
All products are of a very high standard and inspected prior to dispatch. If for any reason you are not happy with the quality of your order (this does not include change of mind) please contact us within 14 days. We accept returns of products in new, unused condition with all labels attached. We are happy to
exchange or refund these goods with proof of purchase on a case by case basis. You will be responsible for the cost of return shipping.

Please courier any returns to our Head Office:
Mitchell Design/Kereru Kids 209 Heretaunga Street EAST, Hastings 4210

We always honor the NZ Consumer Guarantees act and will work with our customers to resolve any issues.

For more information please see our Terms and Conditions.


 

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