Terms & ConditionsAcceptance of terms:
These terms and conditions govern all supply of goods and services clothing and accessories by Mitchell Design HB Ltd trading as Kereru Kids to you, the purchaser of goods and services from us, including your use of the website at www.kererukids.co.nz. They are effective from April 8 2018. We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. To make a purchase from our online shop you must be 18 years of age or over. Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supply:All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.
Delivery and delivery charges: Prices for goods and services stated on our website are exclusive of any applicable delivery charges. We only deliver to New Zealand street addresses.The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
Pricing: All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax (GST) unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time. An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
Payment options: We accept bank deposits from NZ customers only, and payment must be received within 24hours of an order being made – no exceptions. We also accept payment from your PayPal account if you have one. Credit Card Security: All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions. Click here for PayPal's terms. https://www.paypal.com/nz/home.
Shipping and delivery: Standard NZ courier is $6 Nationwide Track and Trace (ex.rural).NZ Delivery – All orders are processed within 48hours of receipt then dispatched via Track and Trace Courier.The Track and Trace number will be emailed to you after dispatch. It is up to you to follow up with the courier company on the location of your order. Please supply us with a street address, as we are unable to deliver to PO Boxes.All rural orders will incur a $5 surcharge.
Shipping Costs and Calculations: Shipping within NZ is a flat rate of $6 (ex rural)Allow 3-5 working days from date of dispatch. We ship on weekdays, excluding public holidays.
Returns: All products are of a very high standard and are inspected prior to dispatch. We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act, 1993 to provide a remedy. We accept returns of products in new condition with all labels within 14 days of purchase and are happy to exchange or refund these goods with proof of purchase on a case by case basis.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. To return your product, please mail your product to: Mitchell Design/Kereru Kids. 209 Heretaunga Street EAST, Hastings 4120. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.We always honor the NZ Consumer Guarantees act and will work with our customers to resolve any issues.
Liability Limitation: Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction: Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
General Conditions: We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.kererukids.co.nz.If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. We may deliver notices to you by sending them to an email address that you have notified to us.